At Ram Prasad Sons, customer satisfaction is our top priority. We strive to provide high-quality products that meet your expectations. However, if you are not completely satisfied with your purchase, we offer a 100% refund policy.

We understand that purchasing a product online or in-store can sometimes lead to unexpected dissatisfaction. To ensure our customers have a hassle-free experience, we have implemented a straightforward refund policy:

• Opened but Unused Products : If you have opened the product but have not used it, you are still eligible for a full refund. We value your trust and want to ensure you receive the best experience when shopping with us.
• Time Frame for Returns : You must initiate the return request within 7 days from the date of delivery or purchase.

To ensure a smooth refund process, please adhere to the following conditions:

• The product must not show any signs of use, damage, or tampering.
• The original packaging, including labels, tags, and invoice, must be intact and returned with the product.
• The refund request must be submitted within the stipulated period of 7 days from the date of purchase.
• If the product is damaged during return transit due to improper packaging, a refund may not be processed.

Our goal is to make the refund process quick and efficient. Follow these steps to claim your refund:

• Initiate a Return Request : Contact our customer support via email or phone, providing details of your order, invoice, and reason for the return.
• Return the Product : Send the product back to our designated return address through a trusted courier service or return it to the nearest store location.
• Inspection and Approval : Once we receive the product, our quality control team will inspect it to ensure it meets our return conditions.
• Refund Processing : Upon approval, the refund will be initiated, and the amount will be credited to the original payment method within 7 days.

The refunded amount will be credited back to the original mode of payment within 7 business days from the date of approval. The refund process for different payment modes is as follows:

• Credit/Debit Card Payments : The amount will be reflected in your account within 3-7 business days, depending on your bank’s policies.
• UPI/Net Banking : Refunds will be processed within 2-5 business days.
• Cash on Delivery Orders : Refunds for COD orders will be processed via bank transfer or UPI after confirming the bank details of the purchaser.

While we strive to maintain a fair and transparent refund policy, certain conditions may lead to a refund request being declined:

• If the product has been used or damaged after opening.
• If the request is made after 7 days from the purchase/delivery date.
• If the product is returned without its original packaging.
• If the returned item is different from the one ordered.

If you prefer an exchange instead of a refund, we are happy to assist. You can exchange the product for a different variant or another item of equal value, subject to availability.

For any assistance regarding refunds, returns, or exchanges, feel free to reach out to our customer service team:

• Email : agarwalumesh15@yahoo.com
• Phone : +91-9811890323 , +91-9810554100
• Business Hours : Monday to Saturday, 9 AM to 6 PM

At Ram Prasad Sons, we believe in making shopping stress-free and enjoyable. Our 100% Refund Policy ensures that you shop with confidence, knowing that we are always here to support you!